Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability

Ein im Bereich Healthcare Diagnostics tätiges Tochterunternehmen eines weltweit erfolgreichen Technologiekonzerns in Wien sucht 1 Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability im Ausmaß von 38,5 Stunden / Woche, Arbeitsort 1210 Wien (Location: Hybrid Role in Vienna, 20% travel)

You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges. Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments.

Your Responsibilities:

* Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services

* Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction

* Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience

* Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems

* Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long-term corrective actions

* Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives

* Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency

Your Profile:

* Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments

* Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM

* Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS

* Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems

* Ability to translate operational challenges and customer feedback into service and process improvements

* Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, clinical users, and technical teams

What else do I need to know?The min gross annual salary for this position is at least 60.000,00 EUR. Depending on education and experience, overpayment is possible.

https://jobs.siemens.com/de_DE/externaljobs/JobDetail/520226

Job ID 520226 Das Mindestentgelt für die Stelle als Clinical IT Service Manager (m/w/d) KIS/HIS & PACS & Interoperability beträgt 60.000,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.