Global Planning & Operations Escalation Manager (all genders)

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams achievements. We strive to create an inclusive and diverse culture where everyone s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they re inspired to unleash the power of innovation for a better wor... 1 Global Planning & Operations Escalation Manager (all genders) LOCATION: Villach, AT, 9500
REQ ID: 199775

What you'll do
Key Responsibilities
Escalation Ownership & Incident Response

* Serve as single point accountability for critical escalations business/customer critical escalations, ensuring timely, transparent communication and resolution.
* Assess escalation across technical, operational and commercial dimensions to balance priority across the team.
* Accurately document incidents, containment, root cause, and decisions.
* Cross-functional leadership without direct authority

Problem Management

* Rapid Problem Framing (Signal>Noise): taking fragmented inputs and quickly framing the problem, blocking issue/decision, and business impact.
* Drive structured Root Cause Analysis (RCA) using industry-standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone).

Communication & Reporting

* Provide clear, concise, and executive-ready updates during live escalations and throughout incident resolution cycles.
* Develop metrics, dashboards, and reporting mechanisms to track incident trends, performance, and improvement progress.

Who we're looking for
* min. Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, or related field with 12+ years of experience; or Master's degree with 8+ years' experience; or equivalent experience.

* 8+ years of related experience in project management or program management, technical support, operations, incident management, supply chain operations, or similar roles.

* Experience leading cross-functional teams and influencing stakeholders.

* Strong analytical and problem-solving skills with the ability to rapidly understand complex systems and processes.

* Exceptional communication skills, including executive-level reporting, stakeholder management, and customer-facing interactions.

What We're Offering
This position is subject to the https://www.metalltechnischeindustrie.at/fileadmin/content/Dokumente/Kollektivvertrag/KV-2025_2026/FMTI_Mindesgehaltstabelle_2025.pdf in the occupation group G. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year.

WORKING HOURS
* Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30)

APPLICATION:
If you are interested in this position, please apply ONLINE under: https://careers.lamresearch.com/

OUR COMMITMENT
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Das Mindestentgelt für die Stelle als Global Planning & Operations Escalation Manager (all genders) beträgt 4.354,45 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.