Merchant KYB Services Associate (m/w/d)

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014, we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 1000 cities in 30+ countries around the world.

We try to make every city we enter a better place - and by that we mean making our customers happy, supporting local businesses, and creating earning opportunities wherever we go. 10 Merchant KYB Services Associate (m/w/d) Vienna, part time, 3 months

As a Merchant KYB Support Associate, you will contact merchants, explain why the KYB process needs to be completed, and guide them through the documents they need to upload. You will play an important role in making the process clear, smooth, and professional for our merchant partners.

Please note that this is a fixed-term, 3-month position offered under a part-time contract, with a commitment of 20 hours per week, offering a monthly gross salary of 1030 EUR.

What you'll be doing

* Contact merchants by email, phone, or other approved communication channels

* Explain that their KYB process needs to be completed as part of Wolt's compliance requirements

* Clearly guide merchants on which documents they need to upload

* Help merchants understand how and where to submit the required information

* Follow up with merchants who have not yet completed the process

* Check whether uploaded documents are complete and meet basic internal requirements

* Flag missing, unclear, or incorrect information to the relevant teams

* Use internal tools to track progress and keep merchant information updated

Our humble expectations

* Language skills in English and German

* Strong communication skills and confidence in contacting merchants

* Ability to explain processes clearly and patiently

* Good attention to detail

* Comfortable working with documents and structured information

* Able to follow clear guidelines and internal processes

* Organized and able to manage multiple follow ups at the same time

* Professional approach when handling sensitive merchant information

What we offer

* A part time role with 20 working hours per week

* The opportunity to support an important compliance project across Wolt markets

* Hands on experience in merchant operations and compliance processes

* A collaborative team environment with support from Merchant Services and Compliance Operations teams

* A chance to build strong operational, communication, and process management skills

APPLY NOW!

https://ams.at/su/4ZyGE Das Mindestentgelt für die Stellen als Merchant KYB Services Associate (m/w/d) beträgt 2.060,00 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.